How to Get Your First TCard / UTORid

To access online services starting Day 1 of classes, you must convert your JOINid to a UTORid before classes begin. Watch our video on steps to converting your JOINid to a UTORid, or follow the instructions below.

Your UTORid and password provide access to online services like email UTmail+, course content on Quercus, webinars, library resources, Microsoft365 applications, network services for international students, on-campus WiFi and more. 

TCards are not required if you are studying remotely.

In order to activate your UTORid, you are required to submit your photo online and set up a remote appointment to have your identity and legal status verified. 

Step 1: Submit a photo via MyPhoto. Once you receive an approval email, go to Step 2.

Step 2: Book a remote UTORid appointment via CLNx.

Step 3: Attend the appointment and provide the required identity and legal status documentation.

• Appointments will take place via CLNx Built-in Video (download not required)
• All documentation presented must be unexpired and original (digital or photocopies are not accepted) 
• You will need your JOINid to login to CLNx.  

At the appointment, we will: 

• Verify your identity (you are required to show your face via webcam).
• Verify your legal status in Canada.
• Verify your photo submission via MyPhoto.
• Provide you with instructions to activate your UTORid and UTmail+ once all the above have been verified.

Step 4:   Wait for physical TCard pick-up instructions.

• • In late July the TCard website will be updated with instructions on how to book an appointment to pick up your TCard.  
  • An email will also be sent to your UTMail+ account by mid-August.  
  • If you have an on-campus requirement to have a physical TCard in July or August, you may discuss this at the time of your remote appointment.
  • Read more information on our re-opening plans.

You can continue to use your active UTORid and UTmail+ account after you have completed the re-registration process with your registrar. 

• If you do not recall your UTORid, please contact your registrar’s office. 
• If you require a password reset for your UTORid and UTmail+ account, visit the UTORid Account Management website.
• If you require additional support for your UTORid, contact the Help Desk on your respective campus.

If you are returning under 2 years, you can continue to use your TCard.
If you have lost your TCard, follow the Lost/Replacement Instructions.  

If you are a returning / re-registered student over 2 years:  

• You will need to have your legal status verified, update your student photo, and you will be eligible to receive a new TCard.  
• Follow the instructions under “I am a New Undergraduate/Graduate Student”. 

When you are registered for a School of Continuing Studies (SCS) course, you will be provided with a qqID, which gives you access to Quercus and campus Wi-Fi.  

If you require access to online library resources, you can request a UTORid by submitting a Permission Letter Request to the School of Continuing Studies, on (or after) the scheduled start date of your course. 

A TCard is available to any individual who is taking a course with the School of Continuing Studies, for a cost of $20 CAD, however, it is not required.  

To access library spaces on-campus, you may government-issued photo ID plus proof of registration. 

Visit the SCS website for more information. 

Your UTORid is sufficient to access online library resources and other online systems.  

If you require physical access to on-campus buildings, labs, or services, please contact your supervisor or program coordinator for alternate options if our physical office is closed.

If a TCard is required to access buildings on campus during the months of July/August (2021), you will be able to book an in-office appointment, by emailing tcard.office@utoronto.ca, with the following information:  

• Name & UTORid
• Reason for the need to have a physical TCard issued before September. Please include the building names, room #, and administrator/manager name. 

If a TCard is required to access buildings on campus during the months of July/August (2021), you will be able to book an in-office appointment, by emailing tcard.office@utoronto.ca, with the following information:  

• Name & UTORid/personnel number
• Reason for the need to have a physical TCard issued before September. Please include the building names, room #, and administrator/manager name. 

If you are unable to get an immediate appointment, please contact your supervisor or department for alternate options.

If you fall into one of these categories, (and do not appear in HRIS), the department you are working for should apply for a Long-Term Guest UTORid. A UTORid will provide you access to online library and other services, including on-campus Wi-Fi.  

If you are a visitor who requires a UTORid for a period of 5 days or less, you can be sponsored by a staff or faculty member for a Short-Term Guest UTORid. 

To activate your UTORid, you will require a Secret Activation Key (SAK). This can be found at the top of your POWER registration record.   

Your UTORid provides online access to library resources, UTmail+ account, and on-campus Wi-Fi.
If you require physical access to a U of T library, you can present government-issued photo ID along with proof of registration.  

If a TCard is required to access buildings on campus during the months of July/August (2021), you will be able to book an in-office appointment, by emailing tcard.office@utoronto.ca, with the following information:  

• Name & UTORid/personnel number
• Reason for the need to have a physical TCard issued before September. Please include the building names, room #, and administrator/manager name. 

PGME trainees do not qualify for GO Transit discounts.  TCards are not provided for the sole use of off-campus discounts.