Important Notice:

All University buildings are closed as of March 17, 2020 to the general public.
All TCard Office locations are closed.

COVID-19 Information and Resources
Quercus Student Guide

Can I Get a TCard or UTORID During the University Building Closure?

Newly Admitted Students Starting in Fall 2020:

  • Step 1: Submit a photo via MyPhoto, and once the photo is approved, you can move to Step 2.
  • Step 2: Set up an appointment with a TCard Staff via CLNx to verify your identity, approve your photo and activate your UTORid and UTmail+.
      • Appointments will take place via MSTeams.
      • You will need your JOINid to login to CLNx.
  • At the appointment you will:
      • Be required to show your face via a webcam (For identity purposes).
      • Show your valid, physical/hard copy government-issued required documents.
      • Have your MyPhoto picture verified by a TCard Staff.
      • Receive your UTORid Activation instructions.
  • Bonus: Submit a photo using the MyPhoto system before August 21st and get a $15 Bookstore gift card + free shipping in Canada. Visit the Bookstore website for terms and conditions.

How Can I Pick Up My TCard Once University Buildings Reopens/I Am On Campus?

  • Once the University buildings re-opens, students will be able to pick up their TCard in person, either at the TCard Office or a designated card pick up location (For those who submit photos via MyPhoto).
  • Identity/Legal status documentation is required before a TCard can be issued.
  • A TCard cannot be issued unless your documentation matches your legal status in ACORN.
  • Visit How to Get Your First TCard for more details on getting your first TCard.
  • If your require a TCard during the University closure, please email TCard Services.

For Contractors, Temporary Staff/Faculty & Visiting Professors:

Lost Your TCard?

  • Disable your lost TCard.
  • You are still able to write an exam or midterm if you have lost your TCard.
      • Be prepared to present government-issued ID or your passport. Your department/exam invigilator will advise you on what you need to do next.
      • If you have any questions or concerns, contact your Registrar or department.

For Students Who Remain In Residence:

  • If you lose your TCard, your residence will continue to provide access to food and rooms. Please contact your residence staff.

How To Contact Your Registrar Or Residence:

Other Questions/Concerns:

  • We are responding to email and voicemail during the University closure and will do our best to respond within one business day.


All new students must bring in documentation validating your identity & legal status in Canada, to obtain your first TCard. To find out more information about what is required, visit How to Get Your First TCard. A TCard will not be issued unless your documentation matches your legal status.

NOTE: all documents must be valid and original (no photocopies or digital images accepted)


Students can log into ACORN (by using your JOINid/UTORid) to access many services, prior to receiving your TCard. If you were not previously issued a UTORid, you may reset or activate your JOINid here to enable course enrolment. If you activated your UTORid but forgot your password, you may reset the password here.

Click here to view older announcements.

On this website, you’ll learn about

Getting Your First TCard – How to get your first TCard if you are a student, faculty/staff, or visitor
Using Your TCard– How you can use and load money on your TCard
Lost or Replacement TCard – How to get a replacement TCard and what to do if you find a lost TCard

What is a TCard?

Your TCard is your identification for academic purposes. It includes your photo, UTORid, student number (or personnel number, for staff and faculty) and a barcode. It provides access to services and facilities such as libraries, athletic facilities, exams, meal plans, online learning portal, printing services, and more.

TCard Services Offices

TCard Services Offices are located on all three Campuses:
Downtown Toronto (St. George) Campus
Mississauga Campus
Scarborough Campus
Our Contact us page contains information on how to reach each office.