Lost / Replacement TCard

Lost Your TCard?

  • You are still able to write an exam or midterm if you have lost your TCard. 
  • Be prepared to present government-issued ID or your passport. Your department/exam invigilator will advise you on what you need to do next.  If you have any questions or concerns, contact your Registrar or department. 
  • If you need to replace a lost or damaged TCard, and you currently require it for on-campus access to buildings and services, follow the instructions in Getting a Replacement TCard, below.   

Disabling Services On Your TCard: 

If your card is turned into our office, you will receive an email from us (to the registered email address in ROSI).  

If you are not immediately replacing it: 

  1. Report it to the Library at 416-978-7694 or visit the circulation desk of any library. 
  2. If you have a meal plan or printing funds on your TCard for the St. George or Scarborough campuses, you can deactivate your TCard+ funds using the Online Meal Plan Management System (log in with your UTORid or click on Lost TCard). You can also report the loss to mealplan@utoronto.ca or 416-978-1309.  If you have a meal plan or printing funds on your TCard for the Mississauga campus and have a meal plan, then you can manage your account online by visiting the Mississauga Hospitality and Retail website or call (905) 569-4795. 

Getting A Replacement TCard: 

If you need to replace a lost or damaged TCardand you currently require it for on-campus access to buildings and services on St. George campus, you will be able to book an in-office appointment:

  1. Login to CLNx with your UTORid (if you are unable to login with your UTORid, email us at tcard.office@utoronto.ca)
  2. Select the appointment type:  D) St. George in Person Appointment

At the appointment, you will need your student number or UTORid, one piece of valid government-issued photo ID and the $20 replacement fee (debit or credit only). A new photo will be taken. Meal plan, library, building access, and athletic services will be active on your new card within 24 hours, or the Monday following a card replacement on Friday. 

If you are a student, staff or faculty, at Mississauga or Scarborough campuses, please visit their websites for more information.

If you have deactivated your funds (TBucks or Meal Plan) and received a replacement TCard, your previous balance will automatically transfer to the new card and you can begin using it the following day. For the St. George or Scarborough campus, visit TCard+ for more information. 

Replacement Due To Damage: 

You are responsible for the care of your TCard. If your card is damaged, you will be required to pay the $20 replacement fee (debit or credit only). Damage can include use of stickers, hole punching, significant wear on the card within a short period of time, damage to the magnetic stripe or image. A new photo will be taken. Meal plan, library, building access, and athletic services will be active on your new card within 24 hours, or the Monday following a card replacement on Friday. 

A few tips on taking care of your TCard: 

  • Your TCard should be carried in your wallet, or another protective card carrier, away from other cards and vinyl windows. 
  • Do not carry your TCard in your pocket or in your bag unless it is in a non-vinyl protective case. 
  • The U of T Bookstore carries various protective I.D. lanyards available for purchase. 

If You Find A Lost TCard: 

Send it to the office via campus mail, or, if we’re open, drop it off at our office in Koffler Student Services Centre.  You can also email us at tcard.office@utoronto.ca.

TCard Services will then: 

  • Contact the cardholder.
  • Save them from having to pay for a replacement.
  • Eliminate the hassle of transferring cash value from one card to another.
  • Ensure services associated with the card aren’t accessed by someone else.

For more information, please visit our FAQs.