Replace Your TCard

Replace a lost or damaged TCard

You are responsible for the care of your card. If you lose or damage your TCard, the current fee for a replacement TCard is $20 CAD.

Damage can include use of stickers, hole punching, significant wear on the card within a short period of time, damage to the magnetic stripe or image.

If the card is defective through no fault of your own, the fee will be waived. This can only be determined by bringing your TCard to the TCard office where it can be assessed.

If you haven’t lost or damaged your TCard but want to replace it (e.g. to update your photo), you can obtain a new card if you pay the $20 CAD replacement fee. A new photo will be taken, unless you are a student,and your previous photo is less than two years old. Keep in mind that you won’t be able to review the photo before printing the new TCard. You’ll be asked to return your old TCard to TCard Services.

Steps to replace your TCard

Student | School of Continuing Studies | PGME

Government photo ID (original/unexpired/no photocopies) and if relevant, the $20 CAD replacement fee via debit or credit card (cash not accepted)
Check the documentation tool to confirm what identity and legal status documentation you’ll need to get your replacement card. The documentation required will depend on who you are and the timing of your last TCard.

Drop by the TCard Office to pick up your TCard. Check our office operating hours and what documentation you require, prior to your visit.
If, for disability-related reasons, you’ll have difficulty waiting or standing in a line-up, let TCard staff know when you arrive)
Hair coverings worn for medical or religious reasons are allowed but your full face must be visible in your TCard photo. Individuals must also present valid government-issued photo documentation with full face visible (religious hair covering is okay). Individuals who wear a face covering who prefer to have their full face photo taken and documentation validated privately by a staff person the student feels comfortable with, can email the TCard office on their campus to make this request. Photos submitted online cannot be guaranteed to be viewed by specific staff members. Please refer to the Notice of Collection in the TCard Terms & Conditions for information on how the TCard photo is used. If you have any concerns, please contact the Assistant Director, TCard Services.

Staff/Faculty | Post Doc Fellows | Long Term Guests | UTS Students

Visit the Reader Registration desk on the 2nd floor of Robarts Library or TCard Services during their hours of operation.
University of Toronto School students must contact the UTS Library at utslibrary@utschools.ca to inquire about a replacement TCard and payment prior to visiting the Reader Registration Desk or TCard Services.
If, for disability-related reasons, you’ll have difficulty waiting or standing in a line-up, let the staff know when you arrive.

Government photo ID (original/unexpired/no photocopies) and if relevant, the $20 CAD replacement fee via debit or credit card (cash not accepted)
Check the documentation tool to confirm what identity and legal status documentation you’ll need to get your replacement card.

Your new TCard will be active and ready to use for meal plan, library, building access and athletic services one business day after replacing it.

Once you have a replacement TCard, your previous balance will automatically be transferred to the new card. If you purchased a meal plan through your residence and experience difficulties using your TCard the next business day, contact your residence office for assistance.

If you find your lost TCard, but have already replaced it with a new TCard, you won’t be able to reactivate it. You may only hold one TCard at a time, as per the TCard Terms & Conditions.

If you don’t replace your TCard right away, you’ll need to:

Report your lost card to the library:
- Call 416-978-7694. Indicate your name, student number and utorid, or
- Visit the circulation desk of any U of T library
Deactivate your meal plan/TCard+ account.
St George/UTSC: Report your card lost via eAccounts.
UTM: Report your card lost to Hospitality & Retail Services.

Writing midterms & exams without a TCard

If you lose your TCard and cannot replace it before the exam, refer to Exam Identification for more information.

If you require proof of enrollment for any reason, you can generate a Confirmation of Enrolment Letter on ACORN.

Faculty who require student photos

Faculty members can request a class composite for each of your classes from your registrar or department coordinator.

Change your name on your TCard

To change your name on your TCard, you must first change your system name by contacting your registrar, business officer or Division of People Strategy, Equity & Culture contact.

Changes you make to your display first name via MyAuth will not be reflected on your TCard.

Once you’ve changed your name with your registrar, business officer or contact at the Division of People Strategy, Equity & Culture, you can also change your TCard. In order to avoid replacement fees, you must turn in your previous TCard.

You’ll need to bring valid government photo ID matching your legal name for identity validation only.

For more information on how to change your name/gender on ACORN/HRIS, get a new email, and other resources, visit the Sexual & Gender Diversity Office website.

Get a new service animal indicator

Once you get a replacement TCard, you can request and pick up a replacement Service Animal indicator at:

Accessibility Services (students)
Health & Well-Being Programs & Services (staff & faculty)

For additional information, please visit the University of Toronto AODA Office website.