Frequently Asked Questions (FAQs)

Please note that some answers to FAQs have changed during the current Covid-19 University closure.
Check our COVID TCard Information page to learn more about what has changed about TCards and the process to active your UTORid.

Overview

What is a UTORid?

Your UTORid and password give you access to online services like email* (UTmail+), ACORN, portal, library services, campus wireless network and others. For students, it’s the same as your JOINid, which you’ve received in previous communications, but once activated, your UTORid provides access to additional online services. For staff, it also provides you access to Employee Self Service and other departmental and institutional services.

What is a TCard?

Your TCard is your identification for academic purposes. It includes your photo, UTORid, student number and a barcode. It provides access to services and facilities such as libraries, athletic facilities, exams, meal plans, online learning portal, printing services, and more.

What is the difference between TCard and TCard+?

The TCard is the physical card, TCard+ is an online program for adding value to your TCard. The value can be used to make purchases at participating food locations & the UofT Bookstore. See the following websites for details: 

Downtown Meal Plan 
Scarborough Meal Plan 
Mississauga Meal Plan 

Who needs a TCard?

Anyone with a relationship with the University; including students, staff, and faculty, are eligible to obtain a TCard, but you only require a physical TCard if you are on campus. Your TCard serves as the official card on campus for your entire University career.


Getting Your First TCard

Can head/face coverings be worn in TCard photos?

For identity purposes your TCard photo must show your full face. Hats or head coverings are acceptable only for medical or religious reasons and must not in any way obscure a full view of the face. 

A full front view of the face must also be clearly visible in all government-issued photo identification and legal status documentation presented to our office. 

If you wear a face covering, you will need to remove it for the photo. Individuals who wear a head/face covering for religious beliefs who prefer to be seen by a female staff member, can email us at tcard.office@utoronto.ca to make this request.

Can I get my TCard at one of the other campuses?

Under normal circumstances you can. However, in response to COVID-19, our process of issuing physical TCards has changed. During COVID, you must get your TCard on your campus. Please visit how to get your first TCard / UTORid to learn about where and how you can pick up your TCard.

Can I use a photocopy/scan copy or picture of my documentation?

The TCard Office can only accept original documentation. Electronic or photocopies are not accepted.  

Visit the Documentation Required page, for more information on what are acceptable forms of documentation.

For disability related reasons, I will have difficulty waiting or standing in the TCard line during the September rush. How can I get my TCard?

During COVID operationsyou can only be seen by TCard staff by following the instructions in How to Get your First TCard or Lost/Replacement TCard. This means that you are booking an appointment and ensures you will not be waiting in line.

How much does the TCard cost?

For most TCard users, there is no charge for your first card. If you lost or damaged your TCard, there is a $20 replacement fee. 

For School of Continuing Studies, there is a cost of $20 to get your first card. 

For more information, please visit How to get your first TCard / UTORid.

How do I change my name and/or get a new email?

    • Students: If you need to change your first or last name, contact your registrar as the legal name displayed on your documentation must match exactly how your name is displayed on the University’s record.
      You are able to view your name in ACORN.

      OR

    • Visit the Sexual & Gender Diversity website for information on how to change your name, get a new U of T email address and access to other important identification resources.

I don't have my student number; can you look me up by name?

The TCard Office can only use your student number or JOINid / UTORid to locate your record. Your student number will be located on your offer of admission or you can contact your Registrar.

I have been re-admitted to U of T and I still have my old TCard. Can I continue to use it at the libraries, etc or will I need to obtain a new card?

If your TCard is less than 2 years old and still working (to access buildings, make food purchases, etc), then you can continue to use it. If it is not working, follow the Lost/Replacement TCard instructions.  

If you have been re-admitted and been away from the University longer than 2 years, and require a physical TCard, follow the instructions listed under the ‘Returning/Re-registered students’ section of Get your first TCard / UTORid.

I was told by the Library, my TCard is expiring on October 1st. Do I need to get a new TCard?

No, a TCard does not expire. However, your Library access and privileges can expire. Please email the Reader Registration Desk at reader.reg@utoronto.ca and then they will be able to check your Library privileges. 

What does it mean to have legal status in Canada?

According to the Government of Canada, having legal status means you are authorized to enter and remain in Canada as a temporary or permanent resident under the Immigration and Refugee Protection Act, as a Canadian citizen under the Citizenship Act or as a Registered Indian under the Indian Act. Temporary resident status is valid for a specific period of time and you must ensure that your status as a temporary resident remains valid while you are in Canada.

When do I have to get my TCard by?

There is no deadline to get your TCard. TCard is not required if you are studying or working remotely and is only needed if you are required to access on-campus services (such as buildings, meal plan purchases, etc.). Your UTORid is key to access online services, including ACORN, UTmail+, online library resources and more.  To learn more, visit How to Get your TCard / UTORid.

Where can I find my student number or JOINid / UTORid?

You can find your student number on your Offer of Acceptance letter or on your payment history through the finances section of ACORN. 

You can find your JOINid/UTORid on your Offer of Acceptance letter or you can contact your Registrar.

Why does U of T need to verify my legal status?

To begin your studies at the University of Toronto, we need to verify your identity and legal status. Verification means that we check your documentation matches the personal information (e.g., legal name, date of birth) and legal status you provided when you applied to the U of T. We do this for the following reasons: 

  • It ensures our record keeping practices are accurate and meet the reporting requirements for Immigration Canada and the Ministry of Colleges and Universities. 
  • It supports safety, security, and identity management at the U of T. Our identity management process remains a reliable source for other U of T authorities and departments. Having your identity and legal status validated means that you are who you say you are. 
  • It confirms that you are paying the correct tuition fees.

Lost/Replacement TCard

Can I reactive my lost TCard after I had already replaced it with a new TCard?

No, we are unable to reactivate a TCard once it has been replaced.  
 
If you lost your most recent TCard, you would have to buy a replacement TCard for $20. 
Please note that you may only hold one TCard at a time, as per the TCard Terms and Conditions.

Do I need to have my TCard to write my midterm or final exam?

You are still able to write a midterm or exam if you have lost your TCard. 

  • Be prepared to present government-issued ID or your passport. Your department/exam invigilator will advise you on what you need to do next.
  • If you have any questions or concerns, contact your Registrar or department.

I want my picture retaken; can I get a new TCard?

With the response to COVID-19, our process of issuing physical TCards may have changed. 

Please visit Lost / Replacement TCard for further instructions.

A new photo can be taken at request but is subjected to a $20 photo replacement fee.
You will not be able to see the image prior to printing the new TCard.

I've lost my TCard but I need to show proof that I am currently enrolled at U of T. How do I do this?

You can generate a Confirmation of Enrolment Letter on ACORN. This letter can be used to verify your status as a student at U of T.

If I deactivated my online account of TBucks or meal plan money, do the funds automatically transfer to my new replacement TCard?

Yes, any TBucks or meal plan money will automatically transfer to your replacement TCard and you can begin using the funds the day after you get your new card. 

If you bought a meal plan through your residence and continue to experience difficulties using your TCard after the next day, please contact your Residence Office for them to update your TCard information.

If I lost my TCard and it had a Service Animal indicator on it, how can I get that replaced?

You must first get a replacement TCard, then you will be able to get a replacement Service Animal Indicator from the following departments based on your primary role listed below: 

For students, you may register your service animal and pick up your sticker at the Accessibility Services Office. 

For staff and faculty, you may register your service animal and pick up your sticker at Health & Well-Being Programs & Services. 

For additional information Service Animals & Support Resources, please visit the University of Toronto AODA office website.

My TCard is damaged, do I have to pay for a replacement?

If your card is damaged, there is a $20 replacement fee. If it is defective, the fee is waived. This can only be determined by visiting our office with your TCard for assessment 
 
Government Issued photo I.D. will be required for a replacement card. 
 
Visit Lost/Replacement TCard cards to learn about how and when you can obtain a replacement TCard.

What do I do if I find a lost TCard?

You may send it to the TCard Office via campus mail or drop it off in our Lost TCard box outside our office door, if you are on campus. If you found the TCard off campus, then you may email us at tcard.office@utoronto.ca. Please note that we cannot provide you with a student’s contact information (or vice versa) due to security concerns.


Using Your TCard

Can I have more than one TCard?

 No, you may only hold one TCard at a time, as per the TCard Terms and Conditions. 

If you change roles (e.g. student to staff), you may obtain a new TCard at no charge, as long as you hand in your previous/current TCard.

Do I need to have my TCard to write my midterm or final exam?

TCard may be requested by your department to write your exam, however, if you have lost your TCard then you will still be able to write your test. Be prepared to present alternative Canadian government-issued photo identification or passport, and your department/exam invigilator will advise you on what you need to do next. 

If you have questions or concerns about this process, please contact your Registrar or department for additional information.

How can I enroll in courses if I don't have my TCard?

New students can access ACORN to enroll in courses, if they have enabled their JOINid. If you haven’t received your JOINid or instructions, please contact your FacultyCollege Registrar or the School of Graduate Studies.

How can I get a student discount for Go Transit?

To learn how to apply online for your GO Transit Student ID and get your discounted pass visit GO Student ID.  

To be eligible for a GO Transit Student ID, you must be: 

  • A full-time registered Undergraduate or Graduate student. 
  • Enrolled for a full-time course load in the current academic session. 

The GO Transit Student ID is not eligible for Staff/Faculty, Post Graduate Medical Education Trainees, School of Continuing Studies students, or Post Doctorate Fellows.

How can I get a student discount for TTC?

A Post-Secondary Monthly Pass is available on PRESTO. This pass costs the same and provides the same unlimited travel as a Post-Secondary Metropass. You must have your TTC post-secondary photo identification card to get your post-secondary student fare type on your PRESTO card and carry it with you when travelling on the TTC. 

You can obtain a TTC Post-secondary Photo ID card at Sherbourne subway station or when TTC photographers are on campus during scheduled TTC Post-Secondary photo ID school visits. 

Post-secondary students must bring the following when getting a photo ID: 

  • Proof of full-time enrollment* as a post-secondary student in a recognized degree or diploma program located in the City of Toronto 
  • One piece of photo ID 

*Proof of enrollment: Your TCard will not work as verification of student status. You will need either 1) a printout of your current timetable, 2) a printed statement from ROSI, or 3) a receipt of paid tuition.

How do I board the UTM Shuttle Bus and do I need my TCard?

Operational changes due to COVID may have resulted in modifications to this service. Please visit UTM Shuttle Bus for more information.

My TCard is not working, how do I get it fixed?

There may be a variety of reasons why your TCard is not working. The answer may vary depending on the service that you are trying to use. For example, door access, scanning/swiping at food terminals, swiping to clock into worketc. 

In these cases, it is best to email us directly at tcard.office@utoronto.ca Please let us know which part of your TCard is not working (bar code, magnetic stripe) and let us know where you are trying to use your TCard.

What is the Service Animal indicator and where do I get the sticker from?

The Service Animal indicator is a sticker that is placed on a TCard that identifies individuals who are accompanied by service animals on University of Toronto campuses. 

For students, you may register your service animal and pick up your sticker at the Accessibility Services Office. 

For staff and faculty, you may register your service animal and pick up your sticker at Health & Well-Being Programs & Services. 

For additional information Service Animals & Support Resources, please visit the University of Toronto AODA office website.


MyPhoto

Can head/face coverings be worn in the TCard Photo?

For identity purposes your TCard photo must show your full face. Hats or head coverings are acceptable only for medical or religious reasons and must not in any way obscure a full view of the face. 

A full front view of the face must also be clearly visible in all government-issued photo identification and legal status documentation presented to our office. 

If you wear a face covering, you will need to remove it for the photo. Individuals who wear a head/face covering for religious beliefs who prefer to be seen by a female staff member, can email us at tcard.office@utoronto.ca to make this request. 

How long will it take to pick-up my TCard once my online photo is submitted?

With the response to COVID-19, our process of issuing physical TCards may have changed. 
Please visit how to get your first TCard / UTORid for further information.

I cannot proceed beyond step 3 in the MyPhoto application, what do I do?

Please try the following solutions:

1. Clear browsing history & cache.
2. Try using a different web browser(s).
3. Ensure your computer language settings are set to English during the application. 

If you continue to experience issues after trying these steps, contact us by email indicating you have tried these steps and include your full name, student number, and JOINid/UTORid.

I don't have access to apply online for my TCard, how can I submit my photo?

MyPhoto is currently open to newly admitted undergraduate and graduate students. Staff, Faculty, Librarians, Other students and Other staff, re-registered students (over 2 years), and students who require a replacement TCard for on-campus purposes can follow the appropriate instructions:  

How to get your first TCard/UTORid 

Lost/Replacement TCards

I have a question about MyPhoto that is not listed here, who can I email?

Please email your questions to tcard.photo@utoronto.ca.

What are the photo dimensions and largest file size I can upload?

Your photo must be a minimum of 440 x 617 pixels (portrait photo) at 300dpi, in a JPEG format with a maximum size of 6 MB.

What do I do if my name needs to be updated/changed?

We can only print a TCard with the name that matches the name you used when you submitted your application to U of T, which is now officially recorded in the student information system. When you pick up your TCard, we expect to see the name in your documentation, matching the name in our systems. 

  • We can help you with misspelled names:
    If your name is misspelled, and, the documentation you will be presenting to us has the correct spelling, then send us an email at tcard.photo@utoronto.ca. Include your Student # or JOIN/UTORid. This includes things like:
    Adding or removing a space in your name, adding a hyphen, changing 1 letter, and removing a second surname from your TCard. 
  • You will have to visit your registrar if you have an official name change: 
    Changing your official or preferred name in the student information system is an important aspect of your registration, and therefore you must visit your Registrar’s office to do this in person. To learn more about where to go, and what supporting documentation you need to bring, please visit your Registrar’s website, before applying for your TCard.

What happens if the photo I supply does not meet the requirements specified by TCard?

Your application for a TCard / UTORid will be delayed. You will receive an email indicating the reason that the photo is not acceptable, and you will need to re‐upload another picture.   

If you have questions about this, contact tcard.photo@utoronto.ca.

What is MyPhoto?

MyPhoto is the University of Toronto’s online photo submission system for student cards (TCard), that lets you choose your own picture and shorten your wait time. MyPhoto is currently open to newly admitted undergraduate and graduate students.

What photo file types do you accept?

JPEG and HEIC. JPEG is recommended.

What should the photo I submit look like?

Your photo should resemble a passport style photo with the choice of you smiling and your head centered to the frame of the photo. The photo should be taken against a white background and in a space that is well lit that properly shows your face to allow a stark contrast between you and the background. Do not use social media photos, or digitally alter your face. 

Please visit the Detailed Instructions page for more information.


Faculty/Instructors

How do my students get access to online course content and U of T email?

New students need to Convert their JOINid to a UTORid, in order to have access to various online services, such as library resources, course content, WiFi, and, they create a UTMail+ account at the same time.

If you teach newly admitted students (grad or undergrad), please consider sharing this information as soon as possible so that they will have access to course materials and other resources when they need them.

New students: To have access to online services starting Day 1 of classes, you must convert your JOINid to a UTORid before classes begin. You can make an appointment with TCard Services as early as April 1 for summer classes, May 1 for fall.

Your UTORid and password provide access to online services like email (UTmail+), course content on Quercus, webinars, library resources, Microsoft365 applications, network services for international students, WiFi for those on campus, and more. Both graduate and undergraduate students should make appointments with TCard Services to get your UTORid.

Go to how to get your first TCard for details.

If my students do not have a TCard, is there a way I can access their official student photo?

Yes, class composite reports, which include your students’ official TCard photos, are available via ROSI Express (RXP). If you do not have access to RXP, you can request a class composite report for each of your classes from your registrar or department coordinator.

Students submit their TCard photo through MyPhoto and the photo is approved by TCard staff in a remote or in-person appointment where they verify the submitted photo and identity documentation. If a student hasn’t picked up their physical TCard yet, their verified photo would still be in the system and would therefore appear in the class composite report.