Frequently Asked Questions (FAQs)

My TCard is flagged. How do I get it fixed?

If you are located on the St. George campus, the Reader Registration Desk (located within Robarts Library) or the TCard Office can unflag your card. Please visit the location that is closer to you.

At UTM or UTSC, if the TCard office is closed visit:

  • UTM Library: Information and loans desk on the main floor
  • UTSC Library: Information and reference desk on the main floor

 

When do I have to get my TCard by?
There is no deadline to obtaining your TCard other than you must have current registered status.

 

My TCard is damaged, do I have to pay for a replacement?
If your card is damaged, there is a $12 replacement fee. If it is defective, the fee is waived. This can only be determined by visiting our office with your TCard for assessment. You will need to present one piece of valid Government Issue photo I.D when you obtain a replacement TCard.

 

What do I do if I find a lost TCard?
Bring the card to the TCard Services office in the Koffler Student Services building, or send it to the office via campus mail.

 

I want my picture retaken, can I get a new TCard?
We will replace a TCard at request. A $12 replacement fee will be charged and we will take one picture only. You will not be able to see the image prior to our printing the new TCard.

 

Can I have more than one TCard?
No, students may only hold one TCard at a time, as per the TCard Terms and Conditions:

 

How can I get a student discount for TTC?

You can obtain a TTC Post-secondary Photo ID card at Sherbourne subway station  or when TTC photographers are on campus during scheduled TTC Post-Secondary photo ID school visits.

Post-secondary students must bring the following when getting a photo ID:

  • Proof of full-time enrollment* as a post-secondary student in a recognized degree or diploma program located in the City of Toronto
  • One piece of photo ID
*Proof of enrollment: Your TCard will not work as verification of student status. You will need either 1) a printout of your current timetable, 2) a printed statement from ROSI, or 3) a receipt of paid tuition:

 

What is the difference between TCard and TCard+?
The TCard is the physical card, TCard+ is an online program for adding value to your TCard. The value can be used to make purchases at participating food locations & the UofT Bookstore. See the following websites for details:

Downtown Meal Plan

Scarborough Meal Plan

Mississauga Meal Plan

 

Can I get my TCard at one of the other campuses?
As long as you qualify and provide the required documentation, you will be able to obtain your TCard at any of the three campus offices.

 

How can I enroll in courses if I don’t have my TCard?
Currently ROSI is running in tandem with ACORN. You can enroll in courses using this system. To login you will need your UofT student number and the initial password is your date of birth (YYMMDD).

 

How do I board the UTM Shuttle Bus?

Registered UTM students are eligible to board the shuttle bus at no additional charge if they produce their valid TCard for verification at each time of boarding.

Non-UTM students and other riders are eligible to board the shuttle bus by purchasing a Shuttle Bus Ticket ($6.00 each way).

Shuttle Bus Tickets can be purchased at the following locations:

U of T Mississauga Campus:

  • Info Booth in the Student Centre
  • I&ITS Service Desk, Lower Level CCT Atrium
  • IB Ticket Machine (located at the IB bus stop) Credit card or exact coin, 24/7

St. George Campus:
   • Hart House Hub

Visit UTM Shuttle Bus for more information.

 

Who needs a TCard?
Anyone with a relationship with the University; including students, staff and faculty. Your TCard serves as the official card on campus for your entire University career. If you leave the University and then return, you will continue to use your TCard.

 

How much does the TCard cost?
There is no charge for your first TCard. If you have lost or damaged your TCard, a new one can be issued at the cost of $12 for students. If you are a returning student who has been away from the University of Toronto for more than two years and no longer have a TCard, upon verification the replacement fee is waived. Faculty and staff members do not have to pay for TCards.

 

Can I use a photocopy or scan on my phone of the required documents?
The TCard office can only accept original documentation. Electronic or photocopies are not accepted.

 

I don't have my student number; can you look me up by name?
The TCard office can only use your student number or UTORid to locate your record. Your student number will be located on your offer of admission or you can contact your Registrar.

 

I have been re-admitted to U of T and I still have my old TCard. Can I continue to use it at the libraries, etc. or will I need to obtain a new card?
If you have re-enrolled, bring your card to the TCard office and we will check that it is active, and if needed, a new photo/card will be issued.  You will need to present valid government issue photo I.D.