Frequently Asked Questions (FAQs)

When do I have to get my TCard by?
There is no deadline to obtaining your TCard other than you must have current registered status.

 

My TCard is damaged, do I have to pay for a replacement?
If your card is damaged, there is a $12 replacement fee. If it is defective, the fee is waived. This can only be determined by visiting our office with your TCard for assessment. You will need to present one piece of valid Government Issue photo I.D when you obtain a replacement TCard.

 

What do I do if I find a lost TCard?
Bring the card to the TCard Services office in the Koffler Student Services building, or send it to the office via campus mail.

 

I want my picture retaken, can I get a new TCard?
We will replace a TCard at request. A $12 replacement fee will be charged and we will take one picture only. You will not be able to see the image prior to our printing the new TCard.

 

Can I have more than one TCard?
No, students may only hold one TCard at a time, as per the TCard Terms and Conditions:

 

What is the difference between TCard and TCard+?
The TCard is the physical card, TCard+ is an online program for adding value to your TCard. The value can be used to make purchases at participating food locations & the UofT Bookstore. See the following websites for details:

Downtown Meal Plan

Scarborough Meal Plan

Mississauga Meal Plan

 

Can I get my TCard at one of the other campuses?
As long as you qualify and provide the required documentation, you will be able to obtain your TCard at any of the three campus offices.

 

How can I enroll in courses if I don’t have my TCard?
Currently ROSI is running in tandem with ACORN. You can enroll in courses using this system. To login you will need your UofT student number and the initial password is your date of birth (YYMMDD).

 

Who needs a TCard?
Anyone with a relationship with the University; including students, staff and faculty. Your TCard serves as the official card on campus for your entire University career. If you leave the University and then return, you will continue to use your TCard.

 

How much does the TCard cost?
If you have lost or damaged your TCard, a new one can be issued at the cost of $12 for students. If you are a returning student who has been away from the University of Toronto for more than two years and no longer have a TCard, upon verification the replacement fee is waived. Faculty and staff members do not have to pay for TCards.

 

Can I use a photocopy or scan on my phone of the required documents?
The TCard office can only accept original documentation. Electronic or photocopies are not accepted.

 

I don't have my student number; can you look me up by name?
The TCard office can only use your student number or UTORid to locate your record. Your student number will be located on your offer of admission or you can contact your Registrar.

 

I have been re-admitted to U of T and I still have my old TCard. Can I continue to use it at the libraries, etc. or will I need to obtain a new card?
As long as your TCard functions, you can continue to use it. If you have any issues with the operation of your TCard, please visit our office with your TCard for assessment. If you cannot be identified by the image on the TCard, you will need to present government issue photo I.D.